At Prime Time Service, we strive to deliver high-quality and timely services. Please read our Refund & Cancellation Policy carefully, as it outlines our stance on payments, cancellations, and refunds.
1. No Refund Policy
All payments made to Prime Time Service are final and non-refundable. We do not offer refunds for:
- Service charges
- Advance payments or booking amounts
- Diagnostic/inspection fees
- Part replacements or material purchases
- Completed or ongoing service work
Once a payment is processed, it cannot be reversed under any circumstances.
2. Service Cancellation
- A customer may request to cancel a service before the technician has been assigned or dispatched.
- Once a technician is assigned, dispatched, or has arrived on-site, cancellation is not allowed.
- If the customer still chooses to cancel after dispatch, the full service or visiting charges will apply.
3. Rescheduling Policy
We allow one-time rescheduling at no additional cost if requested at least:
- 2 hours before the scheduled visit time.
- Rescheduling is subject to technician availability.
4. Service Issues or Rework
If there is an issue with the service provided:
- We offer free rework or inspection within the warranty period applicable to that specific service.
- Rework will only address the same issue and not new or unrelated problems.
- There are no refunds, even in case of dissatisfaction or repeated issues.
5. Part Replacement & Warranty
- Parts or materials purchased for service are non-refundable.
- Warranty on parts, if any, is provided by the manufacturer and not by Prime Time Service.